FAQs
Ordering
Can I cancel my order?
Can I cancel my order?
Yes. You can cancel your order within 2 hours of placing it by contacting our support team by phone or email. Once your order has been dispatched it can no longer be cancelled, and it will be treated as a return request under our 14-day Return & Refund Policy.
What if I want to speak to someone?
What if I want to speak to someone?
Our team is happy to help. Call us on +965 6623 7652 or email Info@babsaif.com. We respond within 24 hours, Saturday to Thursday. Business hours: 8:00 AM – 7:00 PM (Saturday–Thursday), Kuwait time.
Shipping
What countries do you ship to?
What countries do you ship to?
We deliver across all regions of Kuwait, including Kuwait City, Jahra, Hawalli, Farwaniya, Mubarak Al Kabeer and Ahmadi. We do not currently offer international shipping.
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping is delivered within 2 business days (Saturday–Thursday) and is free for orders over 30 KWD, or a flat rate of 1.350 KWD for orders under 30 KWD. Express shipping is delivered within 1 business day for a flat rate of 2.000 KWD. Orders are processed within 0–1 business days after payment.
Returns and Refunds
How do I return a product?
How do I return a product?
You can return items within 14 business days (Saturday–Thursday) of purchase or delivery, at our store on Jassem Street, Shuwaikh Industrial, or at a designated drop-off location in Kuwait. Items must be new and unused, with all original packaging, manuals and accessories, and a receipt or proof of purchase. Please contact our support team first to confirm eligibility.
How long will it take to receive my refund?
How long will it take to receive my refund?
Once your return is received and inspected, you will be notified of its status. If approved, your refund is processed within 1 business day (Saturday–Thursday) to your original payment method.
