Cancellation Policy

Effective Date: October 16, 2025
Last Updated: October 16, 2025

Welcome to Bab Al-Saif Establishment for Carpentry, Construction and Blacksmithing Tools (مؤسسه باب السيف دوات النجاره والبناء والحداده), trading as Bab Al-Saif Est.

We understand that plans change and sometimes orders need to be cancelled. This policy explains how cancellations work, your rights, and our process to ensure a smooth and fair experience for our customers in Kuwait.

1. Cancellation Eligibility

  • Orders can only be cancelled within 2 hours of placing the order.
  • After 2 hours, the order may have entered processing or shipping, and cancellation will not be possible.
  • Cancellation eligibility is verified automatically to prevent fraudulent requests.

2. How to Request a Cancellation

To cancel an order, contact us immediately using one of the following methods:

Include the following in your request:

  • Order number
  • Name on the order
  • Reason for cancellation (optional)

Our team will review and confirm your cancellation within a few hours during business hours.

3. Partial vs Full Cancellation

  • Full Cancellation: Entire order is cancelled and a full refund is issued.
  • Partial Cancellation: Only possible within the 2-hour window. If some items are removed, the payment will be adjusted accordingly.
  • After processing begins, partial cancellation is not allowed.

4. Orders Already Processed or Shipped

  • Orders that have already entered processing, packaging, or shipment cannot be cancelled.
  • If your order is already shipped, you can initiate a return request after delivery according to our Return & Refund Policy

5. Non-Cancellable Items

Certain orders cannot be cancelled, including:

  • Custom or personalized products
  • Bulk or special orders
  • Items already in transit

6. Refund Process

  • Refunds for cancelled orders are processed within 1 business day (Saturday-Thursday) (24 hours).
  • Refunds are credited to the original payment method used during checkout.

Note: Refunds are only issued once cancellation is verified and approved.

7. Verification and Fraud Prevention

  • All cancellation requests are verified to ensure authenticity.
  • Customers may be contacted to confirm the order details before the cancellation is approved.
  • Orders suspected of fraudulent activity may be rejected or delayed to protect both the customer and the business.

8. Cancellation of Multiple Orders

  • If multiple orders are placed, each order must be cancelled individually.
  • Batch cancellation is not supported, and each cancellation is subject to the 2-hour eligibility window.

9. Communication & Confirmation

  • After submitting a cancellation request, you will receive a confirmation email or phone call.
  • If you do not receive confirmation within business hours, contact our support team immediately.
  • No cancellation is considered effective without confirmation from our team.

10. Impact on Loyalty Points or Promotions

  • If your order was placed using a promotional code, discount, or loyalty points, cancellation may affect the applied benefits.
  • Any loyalty points used for a cancelled order will be returned to your account once the cancellation is confirmed.

11. Orders Cancelled Due to Business Reasons

  • Occasionally, we may need to cancel orders due to stock unavailability, technical issues, or errors in product listing.
  • In such cases, you will be notified promptly, and a full refund will be issued immediately.

12. Contact Information

For all cancellation inquiries, please reach out to:

Company Name: (Bab Al-Saif Establishment for Carpentry, Construction and Blacksmithing Tools) مؤسسه باب السيف دوات النجاره والبناء والحداده

Trading as: Bab Al-Saif Est

Company Register Number: 43689

License Number: 1992/2674

Central Number: 1012201122784

Civil Authority Number: 255091400169

Licence Holder Name: HAMEEDAH BAQER REDHA BEHBEHANI

Address: Jassem Street, Shuwaikh Industrial, Al Asimah 70051, Kuwait

Phone: +965 6623 7652

Email: Info@babsaif.com

Business Hours: 8:00 AM - 7:00 PM (Saturday-Thursday), (GMT+03:00) Arabian Standard Time (Kuwait)

13. Our Commitment

At Bab Al-Saif Est, we aim to make order management transparent, fair, and customer-friendly.
We ensure that cancellation requests are handled promptly while protecting both customers and business interests.

You can shop confidently knowing that, within the allowed timeframe, your order can be cancelled quickly and hassle-free.

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