Orders & Payments

How can I place an order?

Through our website or via Whatsapp.

What payment methods do you accept?

Knet, MasterCard, Visa and Apple Pay.

Can I change or cancel my order after placing it?

Yes, Please contact us to cancel or make any changes.

How do I know if my order was successful?

You can check your order status on our website.

Shipping & Delivery

Do you deliver across Kuwait (or GCC)?

We deliver all over Kuwait.

What are the delivery charges?

KD 1.35 (48 hrs) or KD 2 (24 hrs). Extra charges may apply for remote areas.

How long does shipping take?

Within 1 to 3 working days.

Do you offer same-day or next-day delivery?

Yes, we offer both.

Can I track my order?

Yes, through our website.

Returns, Refunds & Exchanges

What is your return policy?

Returns are accepted within 14 days if the product is unused.

How do I return a product?

Contact us.

How long will it take to get my refund?

Within 24 hours after we inspect the returned product.

Can I exchange an item for another product?

Yes, you can.

Products & Stock

Are the products original and brand new?

All our products are Brand new

Do your products come with warranty?

Some products include a warranty.

What if an item I want is out of stock?

Contact us to make reservation.

How do I know which product is right for me?

We have added specs & description for all our products.

Account & Security

Do I need to create an account to order?

No, it’s not necessary.

How do I reset my password?

Contact us.

Is my payment information secure?

Yes, your payment details are safe and secure.

Special Policies

Do you offer wholesale prices?

Yes, please contact us for wholesale pricing.

Can I request a quotation for bulk purchases?

Yes, please contact us for a quotation.

Do you provide installation for Smart locks?

Yes, installation is available for an extra charge (details on our website).

Do you offer gift wrapping or special packaging?

Sorry, we do not offer this service.

Contact & Support

How can I contact customer service?

Call or WhatsApp us at 66237652.

Do you have a showroom I can visit?

Yes, in Shuwaikh Industrial Area.

Do you have live chat support?

Yes, through WhatsApp.